Privacy Policy

At Lisha's Bites, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, how we keep it safe and your rights under the UK GDPR and data protection act.

Information we collect

We may collect and process the following data when you use our website and our services:

- Identity data - Name, username or similar identifiers

- Contact Data - Email Address, billing address, delivery address and phone number.

- Transaction Data - Details of the products you've purchased, order history and payments (we don't store full card details these are processed securely by our payment provider)

- Technical data: IP address, browser type, device information, and website usage through cookies (see Section about cookies).

Marketing data: your preferences in receiving marketing communications if you sign up to our mailing list.

How We Use Your Information

We use your information only when necessary, including:

- To process and deliver your orders.

- To contact you about your order, delivery, or any issues.

- To provide customer support and respond to enquiries.

- To send you updates, promotions, or newsletters if you have opted in.

- To improve our website, products, and services through analytics.

- To comply with legal and tax obligations.

Legal Basis for Processing

We process your personal data on the following legal grounds:

- Contract: to fulfil your orders and deliver your purchases.

- Consent: when you subscribe to our mailing list or accept cookies.

- Legitimate interests: to improve our services and customer experience.

- Legal obligation: to comply with UK law and record-keeping requirements.

Who We Share Your Data With

We respect your privacy and will never sell your information. We only share your personal data with trusted third parties when necessary, such as:

- Delivery companies (to send your order to you).

- Payment providers (to process payments securely).

- Website hosting and IT support (to keep our website running smoothly).

- Analytics services (such as Google Analytics, if used, to understand website traffic).

Each provider we work with is required to keep your data safe and only use it for its intended purpose.

Data Security

We have put security measures in place to protect your personal information, including:

- Secure, encrypted payment processing.

- Limited access to your data by authorised staff only.

- Regular monitoring of our systems to prevent unauthorised access or misuse.

Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including:

- Orders and customer records: up to 6 years (for legal and tax purposes).

- Marketing preferences: until you unsubscribe.

- Technical/cookie data: according to our cookie policy.

Our website may use cookies to:

- Help the site function properly.

- Remember your preferences (such as shopping basket items).

- Analyse website traffic to improve our services.

You can manage or disable cookies through your browser settings. See our Cookie Policy for more details.

Your Rights

Under UK GDPR, you have the right to:

- Request access to the personal data we hold about you.

- Ask us to correct inaccurate or incomplete data.

- Ask us to delete your personal data (where legally possible).

- Object to or restrict how we process your data.

- Withdraw consent for marketing at any time.

To exercise your rights, please contact us at lishasbites@outlook.com

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Lisha's Bites

Email: Lishasbites@outlook.com