Terms & Conditions
Terms and Conditions
Welcome to Lisha's Bites! By placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before ordering.
1. General Information
Lisha's Bites is a UK-based bakery specialising in handmade brownies and sweet treats.
If you have any questions, you can contact us at:lishasbites@outlook.com
2. Ordering
All orders must be placed through our website.
Once your order is placed, you will receive an email confirmation.
We reserve the right to decline or cancel an order if payment has not been made or if ingredients are unavailable.
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3. Prices & Payments
All prices are listed in GBP (£) and include VAT (where applicable).
Payment must be made in full at checkout before your order is processed.
We reserve the right to update our prices at any time.
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4. Shipping & Delivery
Please see our Shipping Policy for full details.
Delivery times are estimates only and may be affected by postal delays or events outside our control.
Customers are responsible for providing correct delivery details. We cannot be held responsible for delays or lost parcels due to incorrect addresses.
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5. Refunds & Returns
As our products are perishable and handmade, we cannot accept returns.
If your order arrives damaged, please contact us within 48 hours with photos.
Please see our Refund Policy for full details.
6. Allergies & Dietary Information
All of our bakes are made in a kitchen that handles common allergens such as gluten, nuts, dairy, eggs, and soya.
While we take care to list allergens, cross-contamination may occur. We cannot guarantee that our products are free from any particular allergen.
It is the customer’s responsibility to check ingredients before ordering.
7. Liability
We are not liable for delays caused by third parties (postal services, couriers) or circumstances outside our control.
We do not accept responsibility for any issues arising from incorrect storage or handling of our products after delivery.
8. Intellectual Property
All website content, including images, text, and branding, belongs to Lisha's bites
You may not copy, reproduce, or use our content without written permission.
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9. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
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By placing an order, you confirm that you have read and agree to these Terms & Conditions.